• THE LEADER IN SPEECH ANALYTICS

    Ababa makes it easy to analyze, tag, learn and act on insights from audio content.

  • MANAGE WHAT MATTERS MOST

    ababa's speech algorithm, Natural Language Programming (NLP), and Deep Neural Networks will help you uncover keywords and tag events in conversations, which helps track conversion rate, up-sell and missed opportunities along with any other event you want to track.

  • COMPLIANCE & QUALITY ASSURANCE

    ababa's Speech Analytics is the answer to agent compliance, quality assurance and optimized customer interaction.

  • IMPROVE YOUR OVERALL OPERATION

    ababa will help you gain control of your overall operation by simply and quickly giving you access to the conversation processes between your agents and your customers.

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Simple APIs for Powerful Integrations

  • Text

    Turn your operation into a data treasure chest by sending text from email or chat to ababa.io

  • CRM

    Add transcription, keyword spotting or complex insights to your CRM with simple integration

  • Telephony

    Simply send call recordings to ababa from your Twilio code and many others.

Embed communications with any combination of
  • Voice
  • Keyword
  • Analytics

Pricing and Features

Usage is billed at a $0.02/ / min base rate and $0.002 / per min per indicator that is enabled

Free Trial includes 100 free calls with all indicators enabled

Pricing

$0.02 / min + $0.002 / min per indicator
  • Transcription
  • Keyword Extraction
  • Search Engine
  • Keyword Lists
  • Artificial Intelligence Indicator Scoring
Contact Icon  CONTACT SALES

*Volume discounts available for +2,000,000 min/month

Artificial Inteligience Indicators

We use state of the art machine learning to score calls so you can see how your reps are performing.

  • Acquired Address
    Acquired Email
    Acquired Name
    Acquired Phone Number
    Agent Empathy
    Agitation Level
    All Conversion ©
    Appointment Set
    Ask for Business
    Build Credibility
    Buyer Confusion
    Cancellation
    Commitment to Buy

  • Complaints
    Compliments
    Determine Needs
    Dissatisfaction ©
    Escalation Request
    Existing Customer
    Initial Purchase
    Lead Score ©
    Missed Opportunity ©
    Objection Language
    Ownership Language
    Payment Language
    Politeness

  • Promotion Mention
    Repeat Contact 72 Hrs
    Repeat Inquiry
    Repeat Sales Inquiry
    Request for Info
    Requested Lead Source
    Reservation Made
    Sales Inquiry
    Sales Skills ©
    Set Phone Appointment
    Transfer Permission
    Verbal Clarity
    Voice Message