Accurate transcriptions that have been tested to match or beat the accuracy of any available machine transcription in the industry. Each transcriptions includes word time-stamp and word confidence allowing you to build your own intelligent analysis. Ababa Transcriptions are available to consume within the Ababa Explorer Application or via API.
A powerful application to explore transcriptions and machine data on your own. Create and save searches using your own keywords, phrases, duration, word count, etc. Use the player to listen to the segments of calls filtered by your search. Download and share calls.
Pre-built and custom indicators are complex algorithms built to identify events and provide a score between 0-100 representing the evidence found in the call that such an event occurred. For example. Was an appointment set on a call? When using the Appointment Set Indicator, you will receive a score on each call identifying if an appointment was set on the call or not. You can then filter all your calls to see the ones that set an appointment and the ones that did not set an appointment. Drill down deeper with Ababa Explorer or use the API to pull the data into your own application.